Privacy Policy

Version 1.0

Last Updated: 10 january, 2025

At Sip & Savor, we take your privacy and data security seriously. We are committed to providing a safe, transparent, and user-friendly experience while ensuring that your personal information is protected. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to keep it secure when you interact with our website, make a booking, or engage with our services. By using our website and booking services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We encourage you to review this policy carefully to understand how your personal information is handled. If you have any questions or concerns, don’t hesitate to contact us.

1. Information We Collect

We collect personal data that you provide when using our services, such as booking a tour, signing up for newsletters, or contacting us. This information may include:

Personal identification information: Name, email address, phone number, and billing information.
Booking details: Tour preferences, dates, special requests, and dietary restrictions.
Usage data: Information on how you interact with our website, including device information, IP address, and browsing activity.

2. How We Use Your Data

Your personal data is used for the following purposes:

To provide and manage our services: Processing bookings, communicating with you, and fulfilling your requests.
To improve our services: Understanding your preferences and improving the user experience on our website.
To communicate with you: Responding to inquiries, sending booking confirmations, and offering promotional offers or newsletters (with your consent).
Legal and regulatory compliance: We may need to process your data to comply with legal obligations.

3. Cookies

Our website uses cookies to improve your experience, customize content, and analyze website traffic. Cookies are small text files placed on your device to enhance functionality. You can manage cookie preferences in your browser settings. The types of cookies we use include:

Functional cookies: To ensure the website works correctly and provide necessary features.
Analytical cookies: To analyze website traffic and improve user experience.
Advertising cookies: To personalize marketing efforts based on your browsing activity.

4. Your Data Protection Rights

Under Spanish and EU law (GDPR), you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct any inaccurate or incomplete data.
Right to erasure (right to be forgotten): You can request that we delete your personal data.
Right to restrict processing: You can request that we limit the use of your data in certain circumstances.
Right to data portability: You can request that we transfer your data to another service provider in a structured format.
Right to object: You can object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at the details provided below.

5. Third-Party Sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data with trusted third-party partners to help us provide our services, such as payment processors and email service providers. All third parties are required to handle your data in compliance with data protection regulations.

We may also share your data in cases where it is required by law or to protect the safety and rights of Sip & Savor or others.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, alteration, or loss. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates. Changes to the policy will be posted on this page with the updated "Last Updated" date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us using the information below:

Sip & Savor
Email: info@sipsavor-tours.com
Phone: +34 627 411 930

Alternatively, you can reach us via our contact form on the website.